Privacy Policy

Information we collect

We collect information that you choose to provide when you contact us, request information, submit a form, communicate with a coordinator, or use an authenticated area of the website.

• Contact details, such as your name, email address, telephone number, country, and preferred language.
• Information included in messages or consultation requests.
• Account and application information submitted through restricted areas of the website.
• Technical information such as device type, browser, approximate location, referring page, and website interactions.

How we use information

• To respond to enquiries and provide requested program information.
• To coordinate consultations and services requested by you.
• To operate, secure, troubleshoot, and improve the website.
• To comply with applicable legal obligations and protect users and our services.

Analytics, communications, and service providers

We may use hosting, analytics, customer-communication, email, file-storage, and security providers to operate the website. These providers process information on our behalf under their own contractual and privacy obligations. The website currently uses services including Vercel, Google Analytics, Tidio, and infrastructure providers supporting our application.

Cookies and consent choices

Necessary storage supports security, core website functions, and remembering your consent choice. Optional tools remain off unless you enable the relevant category. You can change or withdraw your choice at any time through Cookie settings in the website footer.

• Necessary: core functionality and storage of your consent choice for up to 12 months.
• Analytics: Google Analytics website-usage measurement, loaded only after analytics consent.
• Advertising: Google advertising measurement and personalization signals, enabled only after advertising consent.
• Support chat: Tidio chat and support features, loaded only after support consent.

Sensitive information

Fertility and surrogacy enquiries may include sensitive personal or health-related information. Do not submit medical records or identity documents through a general contact form unless a coordinator has provided an appropriate secure process and explained why the information is needed.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, contractual requirements, dispute resolution, and applicable law. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of personal information. You may also withdraw consent where processing is based on consent. Some information may need to be retained where required by law or necessary to protect legal rights.

Contact

For privacy questions or requests, contact Happy Family at info@surrogationcenter.com, telephone +995 596 235 050, or 6 Marijani Street, Tbilisi 0186, Georgia.